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Effective Date: December 5, 2024
Last Updated: May 30, 2025
These Terms of Service ("Terms") govern your use of the website and services provided by ZeroToZen Ecommerce Solutions Private Limited (“we”, “us”, “our”), including our platform eComSuite. By accessing or using our services, including our Amazon-integrated tools, you agree to be bound by these Terms and our Privacy Policy.
By accessing or using our services, including connecting your Amazon Seller account, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not use our services.
We provide e-commerce analytics tools and solutions, including:
Amazon Seller data is accessed only with your explicit authorization through Amazon’s official APIs (SP-API) and is used strictly for providing our services to you.
The Services may integrate and/or interact with Third Party Platforms, including via APIs or browser extensions. For example, the Services may leverage APIs from Amazon.com., Inc., Amazon Services LLC and/or its affiliates (“Amazon”) to integrate with and interact with certain Amazon services, and/or Google Chrome browser extensions. The Amazon name and brand is a registered trademark of Amazon. The Google and Chrome names and brands are registered trademarks of Google.
Company has no affiliation, association, endorsement or sponsorship by Amazon, Google, Facebook, Twitter, LinkedIn, Google, or other credentials of any other similar third-party platforms (collectively, “Third Party Platforms”). It is your responsibility to analyse and interpret any third-party terms of service applicable to your use of the Services (collectively, “Third Party Terms”), and you acknowledge that we have no control over, and are not a party to such terms.
Without limiting the generality of the foregoing, you acknowledge and agree that in order for the Services to work with certain Third Party Platforms, such as Amazon’s Marketplace Web Services, you must grant us access to your applicable third party account(s), such as your Amazon seller central account for Amazon’s Marketplace Web Services. By incorporating Third Party Platforms into your account with us, you authorize us access to collect, analyse and use data collected by or via Third Party Platforms (“Company Data”), including, without limitation, customer data (“Your Customer Data”).
You represent that you have the rights to access any applicable Third Party Platforms, and that you are an owner or authorized user of the Third Party Platform accounts you authorize us to incorporate. You further agree and acknowledge that we do not own or operate such Third Party Platforms and we are therefore not responsible for the operations, security, or performance of such Third Party Platforms or Company Data provided thereby.
Certain content on the Services may be supplied by third parties. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties (including other users) are those of the respective authors or distributors and not of Company. You may enter into correspondence with or participate in promotions of such third parties, such as advertisers promoting their products or services. Any such correspondence or participation, including the delivery of and the payment for products, services or content, are solely between you and each such third party. Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, submission, posting, or statement made on the Services.
As a convenience to you, the Services may provide links to Third Party Platforms and their contact information, such as social-media handles and email addresses. Company makes no endorsement of such third parties, nor any representation or warranty regarding anything that takes place between you and any such third parties. Third Party Platforms are independent from and not controlled by Company, even if, for example, a Company link or logo appears on a platform linked from the Services. It is up to you to read those third party sites’ applicable terms of use, privacy, and other policies.
By using the Services, you hereby release Company from, and waive any and all claims or claim rights that you may have against Company, and release and indemnify Company against any claims that any third party may have against us, arising from or related to (i) your use of any Third Party Platforms, including if accessed or used via our Services, and (ii) Third Party Terms, applicable privacy policies or any other rules or regulations of such third parties entered into by you or applicable to you.
You grant us the right to use Company Data for purposes of us providing the Services, enhancing our Services, collecting and delivering market insights, predicting outcomes, and other business purposes. Such data may include without limitation sales data and information, pricing, shipping costs, and other similar information, or other information provided for the Services herein. For clarity, this information is not considered confidential information or personal information of yours for purposes of this Agreement.
You represent and warrant that you have all necessary rights, consents and approvals, to grant us this access and this information for such uses. You further agree not to provide any Company Data that violates the privacy rights of any individual or intellectual property rights of any third party or to which you do not have rights.
You will retain any and all rights in Company Data subject to your grant to Company of a non-exclusive right and license to use, copy, reproduce, modify, adapt, publish, and display such Company Data, including data from Third Party Platforms in order to provide you with the functionalities and features of the Services.
Except as otherwise set forth herein, Company will only collect and process Your Customer Data in order to provide the features and functionalities of the Services. In no event will Company sell Your Customer Data or use it for marketing or promotional purposes. All collection, use, and processing of Your Customer Data shall comply with all applicable laws, rules and regulations. Company shall implement and maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Your Customer Data provided that you acknowledge that no security measures involving transmission of information on the Internet are perfect. Company shall maintain security incident management policies and procedures and shall, to the extent permitted by law, promptly notify you in the event of any unauthorized access to or disclosure of Your Customer Data. Company shall make reasonable efforts to identify and remediate the cause of such actual or reasonably suspected security breach.
Notwithstanding the foregoing, you agree that Company is free to use and disclose Your Customer Data in aggregated, anonymous form for the purposes of general statistical analysis, improvement of its services, and to create reports, evaluations, benchmarking tests, studies, analyses and other work product related to the foregoing; however, Company shall not distribute any such aggregated data in a manner that identifies any of Client’s customers or is otherwise identifiable as originating from Client without Client’s prior, written consent.
Without limiting the foregoing, you expressly represent and warrant that all Your Customer Data was collected and provided by you in accordance with our privacy policy, applicable Third Party Platform policies and all applicable laws.
eComSuite complies strictly with Amazon's Acceptable Use Policy and all applicable Amazon seller policies
When you connect your Amazon Seller account, you grant us access to specific data via Amazon’s SP-API. This access is governed by:
We agree to:
You may revoke access at any time through the User permissions.
We grant you a non-exclusive, non-transferable, revocable license to use eComSuite and related services under these Terms. All rights not expressly granted are reserved.
When you register:
You agree not to:
You must use our services in accordance with Amazon’s Developer Policies and Acceptable Use Policy.
We implement technical and organizational safeguards including:
All software, designs, data visualizations, and content remain the property of ZeroToZen Ecommerce Solutions Private Limited or our licensors. You may not reproduce, distribute, or reverse-engineer our platform or tools.
For services requiring payment:
Your use of the Site is at your sole risk. The Site is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
ZeroToZen Ecommerce Solutions Private Limited, its subsidiaries, affiliates, and licensors do not warrant that:
To the fullest extent permitted by applicable law:
If any claim, suit, or proceeding (referred to as a Claim) is brought against us within the scope of an indemnity you have provided under these Terms, we will:
Our service may contain links to third-party platforms. We are not responsible for their content, terms, or privacy practices.
We take precautions but cannot guarantee that our services will be free from malware or harmful code. Users are advised to use updated antivirus protection.
We may suspend or terminate your access if you:
Upon termination:
We may update these Terms periodically. Continued use of our services constitutes acceptance of the updated Terms. We recommend reviewing them regularly.
These Terms are governed by the laws of India. All disputes shall be resolved in the courts of Bengaluru, Karnataka, after good-faith mediation efforts. Before pursuing legal action, both parties agree to attempt to resolve any disputes through good-faith negotiation for a period of not less than 30 days.
For any questions about these Terms, please contact us at:
21 villa, nambiar Ellegenza phase 1 Gopasandra,
Muthanallur, Bengaluru, Karnataka 560099
Email: contact@ecomsuite.com
Phone: +91-90712 33266
Effective Date: January 5, 2026
Last Updated: January 5, 2026
This Ad Optimizer Terms of Use Agreement (“Agreement”) is entered into between ZeroToZen Ecommerce Solutions Private Limited (“eComSuite”, “we”, “us”, or “our”), a company incorporated under the laws of India with registered office at Bengaluru, Karnataka, India, and the registered customer (“Customer”, “you”, or “your”) who accesses or uses the Ad Optimizer feature (“Service”) within the eComSuite platform (ecomsuite.io).
By creating, managing, or automating Sponsored Products campaigns via the Ad Optimizer Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement, the Master Subscription Agreement (“MSA”), and eComSuite’s Privacy Policy. If you do not agree, do not use the Service.
Effective Date: The date you first authorize Amazon Ads API access via eComSuite.
1. Service Description
The Ad Optimizer Service enables Customers to:
Data Flow: Amazon Ads API → eComSuite (encrypted storage/processing) → UI Dashboards & Automation Engine.
2. Customer Grant of Access & Authorizations
By connecting your Amazon Seller/Advertising account:
3. Customer Obligations & Prohibitions
4. Data Usage & Storage
5. Performance Guarantee
6. Liability Limitations & Indemnity
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify, defend, and hold harmless eComSuite, its affiliates, officers, directors, employees, agents, and contractors from all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Customers located outside India (including US, EU, UK, and other jurisdictions) additionally indemnify eComSuite against:
Amazon.com, Inc., its affiliates, and EU/US regulatory authorities are express third-party beneficiaries of this indemnity section.
7. International Compliance Representations
International Customers represent and warrant:
8. Governing Law & Dispute Resolution (Updated)
This Agreement is governed exclusively by the laws of India, without regard to conflict of laws principles.
No class, collective, or representative actions permitted in any jurisdiction.
9. Miscellaneous
Effective Date: January 5, 2026
Last Updated: January 5, 2026
This Service Level Agreement (“SLA”) forms part of the Master Subscription Agreement (“Agreement”) between ZeroToZen Ecommerce Solutions Private Limited (“eComSuite”) and the subscribing customer (“Customer”). Capitalized terms not defined herein have the meaning defined in the Agreement.
This SLA applies to all eComSuite production Services, including Ad Optimizer, Analytics Dashboards, and Automation workflows that leverage Amazon SP-API and Ads API integrations.
2. eComSuite Ad Optimizer and Feedback Automation
eComSuite commits that the Ad Optimizer and Automation Platform will be available 99% of the time, measured monthly.
Availability is defined as the platform’s ability to process, sync, and display data via connected Amazon APIs and automation pipelines.
This SLA does not cover downtime or performance degradation due to:
3. eComSuite Analytics Dashboards (BigQuery / Power BI)
Data ingestion to the BigQuery Warehouse and Analytics Dashboards will remain available and operational 99% of the time (monthly calculation). “Data ingestion” refers to importing updated data from Amazon SP-API, Ads API, and Customer data sources into BigQuery or Power BI for visualization.
SLA does not apply when:
4. Scheduled Maintenance
“Scheduled Maintenance” refers to planned downtime to upgrade, secure, or optimize the platform.
5. Special Termination Right
If eComSuite fails to meet SLA commitments in two (2) consecutive months or three (3) within six (6) consecutive months, the Customer may terminate the Agreement by written notice.
The Customer will receive a pro-rata refund for pre-paid, unused service fees for the terminated period, capped at the equivalent of two months’ fees. The refund is the sole and exclusive remedy for SLA non-performance.
6. Access to Support
7. eComSuite Obligations
eComSuite shall:
8. Scope of Customer Support
Support includes:
Only Authorized Users may submit or escalate tickets.
9. Response and Resolution Times
| Severity | Initial Response | Target Resolution |
| Critical | < 2 hours | < 24 Hours |
| High | < 12 hours | < 48 Hours |
| Medium | < 24 hours | < 72 hours |
| Low | < 48 hours | < 96 hours |
These times are measured from ticket logging within eComSuite’s helpdesk system (working 9 AM – 9 PM IST, Monday to Friday).
10. Measurement Methodology
Customers are responsible for monitoring their data and notifying eComSuite of observable outages. eComSuite will assess the downtime data provided, verifying via independent metrics (e.g., New Relic, GCP uptime logs, API gateway metrics).
11. Governing Law
This SLA is governed by the laws of India, with exclusive jurisdiction of the courts of Bengaluru, Karnataka.
Effective Date: January 5, 2026
Last Updated: January 5, 2026
This Service Level Agreement ("SLA") forms part of the Master Subscription Agreement ("Agreement") between ZeroToZen Ecommerce Solutions Private Limited ("eComSuite") and the subscribing customer ("Customer"). Capitalized terms not defined herein have the meaning defined in the Agreement.
This SLA applies to eComSuite Business Plan customers using Ad Optimizer, Analytics Dashboards, and Automation workflows linked to Amazon SP-API and Ads API.
1. Definitions
2. Chat Support Availability
| Day | Hours (IST) | 1st Response Time |
| Monday-Friday | 9:00 AM – 9:00 PM | Within 5–10 mins |
| Saturday | Closed | Monitored; response within 4–6 hours next business day |
| Sunday | Closed | Monitored; response within 4–6 hours next business day |
3. Issue Resolution Times
All resolution times are measured from the ticket submission and apply during working days (Monday–Friday, 9 AM–9 PM IST).
| Severity | Target Resolution |
| Critical | Within 24 hours |
| High | Within 2–4 working days |
| Medium | Within 4–6 working days |
| Low | Within 6–8 working days |
4. Service Availability Commitment
eComSuite commits to 95% uptime for Business Plan customers, calculated monthly.
Exclusions include:
5. Historical Data & Daily Sync Schedule
| Data Source | Setup Timeline | Historical Data | Daily Sync (IST) |
| Amazon Advertising (Ads API) | Within 24 hours | Last 60 days | 7:00 AM–7:30 AM |
| Amazon Seller Central (SP-API) | Within 24 hours | Last 13 months (Orders only) | 7:00 AM–7:30 AM |
| Multi-Marketplace (Flipkart, etc.) | Within 48 hours | Last 30 days | 8:00 AM–8:30 AM |
Note: Sync times may shift ±60 minutes due to API latency or Customer account size.
6. Scheduled Maintenance
7. Limitations & Exceptions
eComSuite is not liable for failures originating from:
In such cases, eComSuite will make commercially reasonable efforts to mitigate impact but cannot guarantee adherence to resolution timelines.
8. New Feature Requests
Customers may request new features via:
Feature requests are tracked and prioritized based on demand and product roadmap.
9. Data Retention & Security
10. Support Scope
Included:
Excluded:
11. Escalation Path
For urgent issues:
12. Termination & Refunds
Business Plan customers may cancel with 30 days' written notice. No refunds are provided for partial months.
13. Governing Law
This SLA is governed by the laws of India, with exclusive jurisdiction of the courts of Bengaluru, Karnataka.
