Privacy Policy

For ZeroToZen Ecommerce Solutions Private Limited

Effective Date: December 5, 2024

Last Updated: May 30, 2025

This Privacy Policy applies to ZeroToZen Ecommerce Solutions Private Limited (“we”, “us”, “our”), the operator of eComSuite, a software platform that offers analytics tools for Amazon Selling Partners. We are committed to protecting your personal information and complying with all applicable data protection laws and Amazon’s Acceptable Use Policy.

1. Information We Collect

1.1 Personal Information Provided by You

• Name, email address, company name, contact number
• Billing and payment information
• Amazon SP-API Permissions (with your consent)

1.2 Information Collected Automatically

• IP address, browser type, device identifiers
• Cookies, and other tracking data

1.3 Amazon Selling Partner Data

When you connect your Amazon Seller account to eComSuite, we collect:

• Sales and listing data
• Advertising metrics
• Inventory levels
• Order and customer metrics
• Brand analytics and any other data as required

This data is accessed only with your explicit consent and is used solely to provide the contracted analytics services.

2. How We Use Your Information

• To operate and improve eComSuite features and services
• To fulfil our contractual obligations to you
• To provide customer support and respond to inquiries
• To send product updates, marketing, and relevant communications (opt-in only)
• To detect, investigate, and prevent fraudulent activities and security incidents
• To comply with legal obligations or enforce our rights
• We do not aggregate data across Authorized Users’ businesses or customers obtained through the Amazon Services API to provide or sell to any parties, including competing sellers
• We do not promote, publish or share insights about Amazon’s business. Do not use insights about Amazon’s business for our own business purposes

3. Data Sharing and Disclosure

We may share your data with:

• Service providers and cloud platforms (e.g., AWS, GCP, analytics tools)
• Authorized Amazon APIs per your consent
• Legal or regulatory authorities, if required

We never sell your personal or Amazon Seller data to third parties

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption (in transit and at rest)
• OAuth 2.0 for secure API token access
• Role-based access control (RBAC)
• Regular vulnerability assessments and access audits
• Secure data hosting using Amazon Web Services (AWS)

5. Data Retention

• Personal and account data is retained only as long as necessary to provide services and fulfil legal obligations.
• Amazon Selling Partner data is deleted within 10 working days of account closure or upon your request.
• You may revoke eComSuite access to your Amazon account at any time through your Amazon Seller Central permissions.

6. International Data Transfers

If your data is transferred outside your country (e.g., to our cloud infrastructure), we ensure compliance via:

• Standard Contractual Clauses (SCCs)
• Adequate country determinations
• GDPR-compliant sub processors

7. Amazon Services Integration

eComSuite complies strictly with Amazon's Acceptable Use Policy and all applicable Amazon seller policies.

8. Your Rights

You have the right to:

• Access, update, or correct your personal data
• Request deletion of your information
• Withdraw consent or revoke access to your Amazon account
• Opt-out of marketing emails
• File a complaint with a supervisory authority

To exercise these rights, contact us at contact@ecomsuite.com

9. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect or store personal data from minors.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Analyse usage patterns and optimize performance
• Remember your preferences
• Support session management

You may manage your cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website and, where appropriate, sent via email.

12. Contact Us

For any privacy-related questions or concerns, contact us at contact@ecomsuite.com

ZeroToZen Ecommerce Solutions Private Limited